Shipping & Returns
Mailing Address
The Camo Shop
5157 S 94th East Ave Tulsa OK 74145
Be sure to include your return authorization number on the package. E-mail sales@thecamoshop.com to receive your return authorization number.
Customer Service Numbers
Toll Free: 1-866-231-7388
Local: 918-296-3559
Email:sales@thecamoshop.com
Physical Address for Package Shipments: The Camo Shop 5157 S 94th East Ave Tulsa OK 74145 Safe Shopping: The Camo Shop takes seriously the issue of safeguarding your privacy online. To ensure safety and confidentiality, we utilize Secure Socket Layer (SSL) technology, the industry standard for transferring sensitive information over the Internet. Our secure server software encrypts all of your personal information including credit card number, name and address, so that it cannot be read as the information travels over the Internet. The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted over the Internet. Still don't want to order online? No problem. Simply call 1-866-231-7388 M-F 9:00 am - 5:00 pm CST.
Expedited Shipping: When selecting expedited shipping keep in mind the following: 1) There is a 12 pm noon cutoff for same day shipments. Orders received after that may not be shipped until the following day 2) Be sure to provide a phone number that you will be accessible at in case we have a question about your order 3) Be aware that the day you order does not count as a "day" in shipping language. Example: 2nd Day Air does not mean that you get your product tomorrow. Also, keep in mind that UPS does not deliver on weekends unless you choose Saturday delivery. Please call us to make arrangements for Saturday delivery 866-231-7388.
Frequently Asked Questions
Where do you ship? We ship to United States and Canada. Only U.S. shipments in the lower 48 states qualify for free ground shipping promotions.
Notice to Canada customers: The shipping price is for the shipping only. You will be charged additional tax and duty where applicable by your customs agent when the product arrives at the border. Also, Canada customers cannot use Express checkout. You must create an account. When creating your account be sure to choose Canada in the drop down menu before pressing the "submit" button. It defaults to the United States and will create an error message if you do not select Canada.
We are not currently shipping to APO's. Please choose a physical address in the states for your order to be shipped to and have it forwarded by a family member or friend.
What payment methods do you accept? We accept VISA, Mastercard, American Express, Discover as forms of payment. Personal checks, cashier checks or money orders will be accepted with prior approval. Please e-mail us at sales@thecamoshop.com to make arrangements.
What are your shipping charges? UPS Ground, 3 Day Select, UPS Next Day Air and UPS 2nd Day Air are calculated by the shopping cart during order checkout using UPS rates. Note: Canada customers are Ground only. No expedited shipping to Canada.
What is your Return policy? MERCHANDISE EXCHANGE POLICY: The Camo Shop will exchange any regular price item within 30 days of purchase. During the Christmas holidays we have extended this to 60 days. In order to make an exchange, please follow these steps: 1. E-mail: sales@thecamoshop.com for a return authorization stating your full name (or the name of the person who purchased the gift for you) and your order number if you have it. Please also state the reason for the exchange and the item/size you would like to exchange for. 2. We will send a return e-mail with the return authorization approval number, which needs to be marked on the outside of the box when return is sent to us. 3. Send the merchandise back to: The Camo Shop 5157 S 94th East Ave Tulsa OK 74145 ATTENTION: Return # (list your number here) Please note, if merchandise is damaged, worn or stained no exchange will be given. 4.Once we receive the return, the exchange product will be shipped.
MERCHANDISE RETURN POLICY: E-mail sales@thecamoshop.com for instructions for returning product. Generally, most items qualify for a full refund if returned within 30 days in original packaging and condition. Return requests after 30 days are subject to a restocking fee of 25%. No refunds are allowed after 60 days of the original order date. Shipping and handling charges are not refundable. Deductions on multiple savings items are subject to reduction if merchandise is returned. Lingerie is not eligible for returns or refunds. All swimwear returns have a 20% restock fee. We will exchange sizes on swimwear one time at no extra charge.
If an order is returned for a refund that used a free shipping or discount coupon, the coupon amount will be deducted from the refund.
During the Christmas holidays we extend our return priveleges to Jan. 31. Returns after the end of February purchased during the holidays are not eligible for a refund.
Cancelation Policy: We will accept cancellations if your product has not shipped yet or is not already packaged and ready for UPS pickup. Please call 918-296-3559 or e-mail sales@thecamoshop.com.
All Bargain Bin sales are final. No returns or refunds.
Coupon Codes: The Camo Shop frequently advertises coupon codes for various discounts. However, only one coupon code per order is allowed. If you have more than one coupon code we encourage you to use the one that is most beneficial on your order.
